Customer FAQs

How can I pay for my order if I don’t have a PayPal account?

When you go to checkout you will see at the bottom of the checkout page a ‘pay via PayPal’. If you do not have PayPal you can still still select this box and place an order and you will be given the option to either pay via PayPal or pay securely using your debit or credit.

If I don’t find the answer to my question here, how can I find help?

If you can’t find the answer to your question here, please visit the Contact Us section in the main menu and email us on

We aim to respond to all enquiries within 24 hours.

Can I shop at without logging in or registering?

Yes. The website does not require you to register or login. You can browse, add products to your basket and buy from the website without logging in or registering. At we endeavour to make the online shopping experience as simple and user-friendly as possible.

How can I specify a delivery address which is different to the invoice address for my order?

To be able to type in a delivery address which is different to the billing address, e.g. if your order is a gift, simply click on the box to the right to un-tick the ‘ship to billing address box’ and then enter the different address in the boxes below.

Do you have a minimum order level?

We have a minimum order value of £10. This can be made up of just one bottle or more. There is no delivery charge so this does not factor into the minimum order level. Further information is provided in the Delivery section.

When paying for my order I get the message “ would not accept the transaction due to an insufficient fraud checking score”, what do I do?

This can be due to :

– the 3 digit Security Code (this is the last three digits above the signature strip on your card or the last 4 digits on the front of your card for American Express) being entered incorrectly.

– your Billing Address and Postcode on the Payment Page is incorrect (this is the address to which your Card is registered)

– your Card Issuing bank has put your card on hold.

If you originally entered any of the above details incorrectly please amend the Billing Address and Billing Postcode on the Payment Page to that address and postcode to which the Card is registered and proceed as directed on the page.

If you continue to experience difficulties Contact Us.

What if the recipient of my order is not in when delivered?

When you go to place an order you will be asked to select the day and time period you wish to receive the order.

If you are unavailable when the order is delivered the order will be given to another member of the house who will be asked to sign to confirm he has received the order.

If no one is in to collect the order it will be delivered to the nearest neighbour who will be asked to sign for the delivery and a note will be posted through your letter box giving instructions on where the delivery is.

If you experience any problems regarding the collection of your order Contact Us.

Will you deliver to my area?

We deliver to addresses throughout Southampton. For further information on delivery please see the Delivery section.

How do I cancel an order? has a strict no return policy and does not refund.

For full details please see our Terms & Conditions page.

What if my goods are damaged, lost or has missing items when received?

On the rare occasion where your order is damaged, lost or has missing products these will either be replaced free of charge or a credit will be issued. Please see our Terms & Conditions page for full details.

Is it safe to give my credit/debit card details online?

Your order and transaction details are encrypted using 128-bit SSL (Secure Socket Layer) technology, thus ensuring that they are transmitted safe and securely across the Internet. We hold a Thawte SSL Security Certificate. Thawte is the market leading provider for SSL security certificates. Please see our Privacy section for further details.

If you have any further questions or concerns about the security of our service on the Internet, please  Contact Us.

How does protect my privacy?

We are committed to protecting your privacy and will only collect, administer and process information in accordance with the Data Protection Act 1998. We will not sell your information to any third parties. Please see our  privacy section for further details.